2017 Leadership Symposium and Annual General Meeting


2017 Leadership Symposium

Staying Ahead of the Curve:

Future Proofing Human Services in Ontario

 May 28-30, 2017 – Hilton Hotel, Toronto

Hosted in partnership with the City of Toronto

The 2017 Leadership Symposium brought together over 300+ service managers, provincial staff and community organizations from across Ontario to work together to ‘stay ahead of the curve’ during the transformation and modernization of service delivery in all sectors.  

Successful service managers and their community partners are able to anticipate, manage and operationalize change.  This conference was designed to ‘future-proof’ organizations by stimulating forward thinking and giving participants tools and resources to be able to better anticipate and manage upcoming changes. 

Participants engaged with and learned from colleagues, peers, industry voices and experts to prepare for the undefined futures in human services.  We asked ourselves “what will happen if we don’t….?” and “how can we ensure we do….?”  We worked together to frame and co-create the answers. 

Whether from the front line, a manager, supervisor, commissioner or chief administrative officer, we all have a vital role to play in the planning, management and successful delivery of human services.  

Plenary sessions spoke to the conference theme Staying Ahead of the Curve: Future Proofing Human Services in Ontario, by providing speakers who provided information on the economy and the important role federal, provincial and municipal governments play in working together to create a province that is affordable, accessible and sustainable for all citizens. 

Breakout sessions gave delegates the chance to engage with one another and learn from each other as service managers have been at the forefront of managing the ever changing landscape of service delivery.  From urban to rural and remote northern communities, service managers have the responsibility of delivering essential services to those most in need and those needs are evolving and becoming more complex.  

Throughout the conference topics such as data, how to access it and use it to plan and make informed decisions, exploring precarious employment, best practices in service transformation and modernization, working collaboratively with First Nations and Indigenous people and mental health and addictions were discussed and participants took away practical tools and resources to help them in their work.