Intermediate Level


The Intermediate level will help program participants support organizational excellence and service excellence by using strategic skills for managing responsibilities.

Who should enroll?

  • New managers and supervisors
  • Staff with 5 - 7 years experience in municipal human services

Learning Outcomes

  • Understanding Service System Management: participants an understanding of what systems thinking is and why it is important in human services; and discuss strategies to support a seamless system of integrated human services.
  • Managing during ChangeUnderstand the mechanics of change and transformation, and their role in managing teams and stakeholders to support change initiatives.
  • Organizational Management: Understanding municipal management tools and best practices to support organizational business practices.
  • Relationship Management: Leading and managing teams, using coaching approaches in building strong relationships with all stakeholders to achieve common outcomes.
  • Managing Yourself and Your Team: Understanding beliefs and how they align with corporate culture; developing critical thinking for effective decision-making; developing work-life brilliance.

Program Outline

Click here for program details and expectations