West Toronto Support Services, Chief Executive Officer

The role of the CEO is to lead the agency in the provision of operational and strategic leadership to advance, in concert with the board of directors, the vision and mission of the organization, its values, and its goals. In the context of an evolving health care system and expanding community needs, the CEO must constantly evaluate programs and services in terms of their efficiency and effectiveness, and delivery model using staff, volunteers, and contracted workers. Close working relationships must be cultivated with decision makers at funding agencies, other partners including governments and non-profit organizations, and those the agency exists to serve to ensure WTSS is meeting needs and expectations. A motivated and collaborative culture must be nurtured and sustained so that everyone is inspired to deliver their personal best to help the agency achieve its goals and outcomes.

West Toronto Support Services, Chief Executive Officer 

Our client, West Toronto Support Services (WTSS), is a not-for-profit organization that provides practical assistance and social support to senior, caregivers and adults with disabilities living in the community. WTSS is seeking a Chief Executive Officer (CEO) to bring strategic and operational leadership to the organization. For more information about WTSS, please visit www.wtss.org

Position Overview 

The role of the CEO is to lead the agency in the provision of operational and strategic leadership to advance, in concert with the board of directors, the vision and mission of the organization, its values, and its goals. In the context of an evolving health care system and expanding community needs, the CEO must constantly evaluate programs and services in terms of their efficiency and effectiveness, and delivery model using staff, volunteers, and contracted workers. Close working relationships must be cultivated with decision makers at funding agencies, other partners including governments and non-profit organizations, and those the agency exists to serve to ensure WTSS is meeting needs and expectations. A motivated and collaborative culture must be nurtured and sustained so that everyone is inspired to deliver their personal best to help the agency achieve its goals and outcomes. 

Core Duties: 

  • Leadership: Support and coach a highly functioning team of agency employees and volunteers to provide quality service and develop responses to new community needs; work with the board of directors to identify and act on opportunities to improve the agency’s community impact.
  • Management: Coach, support, empower, and assist managers to maintain and improve the delivery of programs and services to the community; to conduct informal and formal annual performance reviews for direct senior management reports; to recruit and hire new positions at the senior management level as needed.
  • Programming: Develop, manage, and evaluate agency programs; evaluate and support the growth of programs based upon identified community needs; respond to emerging needs in the population served by the agency.
  • Social Enterprise: Explore and where feasible institute social enterprise initiatives to increase funding and/or to reduce reliance on traditional funding sources.
  • Community Development: Explore and expand strategic collaboration and partnerships; successfully lead the organization in potential future mergers. 

Key Job Functions: 

  • Lead and oversee the daily operations of the agency and the work of direct reports/senior managers in their area of responsibility.
  • Ensure that all program and service initiatives align with the mission, goals, values, and documented accountabilities/commitments and standards of the agency.
  • Lead employees to encourage maximum performance, dedication to the mandate and outcomes of the agency, and job satisfaction.
  • Evaluate performance by analyzing and interpreting data, metrics, program efficacy, client and care-giver needs, and other relevant areas established by the board of directors and/or funders.
  • Implement strategies to further the work of the agency through plans and procedures.
  • Set comprehensive goals for performance and growth to ensure agency commitments are achieved.
  • Establish policies and institute practices that promote service delivery excellence, stakeholder satisfaction, and operational excellence.
  • Manage relationships with key external stakeholders (clients, care-givers, funders, partners) and internal stakeholders (employees and volunteers).
  • Research and pursue funding/revenue opportunities to meet the needs of the organization.
  • Develop staff programs designed to attract the highest calibre of talent while satisfying the service standards of the agency and needs of stakeholders.
  • Collaborate with the board of directors and external partners in setting long range plans and bring vision to that planning process.
  • Act as a change champion for major organizational improvement initiatives that have the potential to enhance service to and outcomes for the community; to elevate quality; to realize efficiencies without compromising standards; to strengthen operational processes, procedures, methodologies, technologies, and associated considerations.
  • Report to the board of directors as required.
  • Report to funders and others where established accountabilities exist and consistent with their prescribed reporting requirements. 

CEO candidates for the role with WTSS will possess knowledge and experience in these areas: 

  • Leadership and supervisory management experience in a relevant field (such as mental health, disability, seniors, etc.)
  • Experience with mergers, program and service integration, change management
  • Experience with accreditation
  • Experience with social enterprise ventures
  • Track record as a visible leader, and innovator
  • Multi-program operational understanding of the community services sector (e.g., knowledge of delivery processes, evaluation, best practices, realizing efficiencies, sector issues)
  • Effective relationships with funders/securing funding: reporting, growing, and diversifying
  • Strong writing skills (funding proposals, reports to funders, business cases, etc.)
  • Management acumen with respect to planning, finance/budgeting, and oversight of all aspects of revenues, expenditures, fees, and operations of a $6 million organization
  • Knowledge of community service sector not-for-profit organizations, governance and volunteerism 

Further, candidates will be expected to demonstrate these skills and abilities: 

  • Effective leadership and management skills with a focus on talent assessment, coaching, the development of people, empowering teams and appropriate delegation
  • Sound planning, prioritization, and execution skills
  • Ability to constantly analyze and evaluate all aspects of an organization, seizing opportunities to enhance efficiency, effectiveness, and resources
  • Experience with mergers/change management to build capacity while ensuring stability
  • Superior presentation and communication skills (verbal and written).
  • Well-developed interpersonal skills
  • Ability to earn trust and successfully manage key stakeholder relationships including funders, donors, clients, care-givers, staff, volunteers, government, and other non-profit agencies
  • Meeting external standards and achieving third-party accreditation
  • Political acumen 

Compensation is competitive with like organizations. The position is included on the Ontario public sector salary disclosure list (“Sunshine List”). 

Interested, qualified candidates seeking challenge and the opportunity to build a vital contributor to the well-being of our community are invited to apply to: 

The Portage Group

Attention: Jack Shand, FCMC, Executive Partner

Email: wtss@portagegroup.com 

Candidates selected for interview may expect to be contacted in July.