YWCA Toronto, Relief Housing Administrator

The Relief Housing Administrator is responsible for performing administrative duties relating to intake and tenancy of tenants at all the permanent housing programs of YWCA Toronto. The position also provides administrative support to the Housing Administration team.

YWCA Toronto is an association of diverse and caring women dedicated to improving the lives of women and girls through dynamic leadership, advocacy and a range of unique and essential services that promote personal growth and economic independence. 

Internal and External Job Posting 

Relief Housing Administrator

Housing Administration 


YWCA Toronto offers a range of housing options for single women and women-led households, including permanent housing at a variety of locations. Individual and group support assists residents to maintain their housing. On-site housing support services provide education on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention and referrals. Supports are intended to assist women to develop skills to live independently. Staff have expertise in numerous areas (i.e. job readiness, advocacy, parenting, effects of violence on women and their children), and are available to work with women to identify barriers in their lives. 

The Relief Housing Administrator is responsible for performing administrative duties relating to intake and tenancy of tenants at all the permanent housing programs of YWCA Toronto.  The position also provides administrative support to the Housing Administration team. 

Reporting to the Manager of Housing Administration, the Relief Housing Administrator’s responsibilities include:

  • Responds to all accommodation-related inquiries for YWCA Toronto permanent housing programs;
  • prepares leases, meets with the tenant to review the tenant’s and landlord’s responsibilities under the Residential Tenancies Act and  Housing Services Act and collects all revenue owing;
  • liaises with property services staff in conjunction with the Intake Coordinator to co-ordinate move-ins;
  • assists in receiving and processing Notices of Early Termination for all tenants in permanent housing programs and ensures tenants have met their legal obligations;
  • in the absence of the Eviction Prevention Worker, works with the Community Support/Housing Workers to set up repayment agreements for tenants in arrears;
  • assists with  rent collection, inputs into the database, bank deposits, EFT payments and reconciliation
  • shares front desk reception relief coverage for lunch breaks on a rotating basis;
  • stays up-to-date with relevant trends, issues, information and legislation including the Housing Services Act and the Residential Tenancies Act;4
  • provides crisis intervention and facilitates conflict resolution when required;
  • ability to flex hours to meet tenant needs;
  • may supervise students and/or volunteers. 

You will have:

  • General knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g. Business Administration);
  • 3 to 5 years directly related work experience in a residential setting governed under the Residential Tenancies Act and Housing Services Act;
  • thorough knowledge of the Residential Tenancies Act, Housing Services Act and Landlord and Tenant Board;
  • knowledgeable  in calculation of Rents-Geared-to-Income in accordance with the City of Toronto, Rent Geared to Income Administrative Manual;
  • experience working with a housing databases  (e.g. Arcori, HMWorx, Yardi);
  • advanced computer skills in a Windows environment with strong knowledge of Microsoft Office (e.g. Excel and Word);
  • excellent customer service skills with an ability to maintain a positive approach and a professional manner at all times;
  • ability to respond to multiple requests or service demands;
  • proven experience working both independently and as part of a team in the planning and delivery of services;
  • knowledgeable of mental health/addiction issues and the impact on client’s presentation;
  • experience working with diverse individuals and groups and the ability to deliver culturally sensitive services in a multicultural environment for women with multiple barriers including homelessness, mental health and addiction issues;
  • excellent interpersonal and interviewing skills;
  • ability to work within an anti-oppression and feminist framework, an understanding of issues facing low income women and their children;
  • demonstrated conflict resolution skills, ability to work under pressure and remain calm in a crisis;
  • demonstrated excellent organization skills;
  • excellent written and oral communication skills;
  • ability to work in a busy environment with competing demands;
  • knowledge of a second language an asset. 

Core Competencies: The employee will:

  • Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto;
  • incorporate principles of anti-oppression and equity in responding to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing;
  • demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists;
  • consistently collaborate with team members, sharing ideas and differences openly;
  • be receptive to new ideas and adapt to change as necessary;
  • value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;
  • take action to avoid or solve problems and create opportunities for positive change;
  • demonstrate commitment to ongoing personal and professional development. 

The hours of work for this position are varied, as needed. The hourly rate for this position is $21.99 per hour. 

Please note: A police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. 

Please submit your cover letter and résumé by Friday, February 16, 2018 to: Darlene Penney, Manager of Housing Administration. YWCA Toronto. 80 Woodlawn Avenue East, Toronto, ON, M4T 1C1.

EMAIL:  housingadminjobs@ywcatoronto.org 

Please include JOB ID number HADM0054 and your name in the subject line of your email. 

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. 

While we thank all candidates for their interest, only those selected for an interview will be contacted.  No telephone enquiries please.  

YWCA Toronto is a scent free environment.

Posting Date: February 5, 2018