Regional Municipality of York, Manager, Social Assistance #22345

Reporting to the Director, Social Services, is responsible for planning for and directing a multi-functional office staff team in the implementation, delivery, evaluation and continuous improvement of both integrated financial and wraparound case management services under relevant Provincial legislation and for the management and delivery of social services in accordance with Regional policy, procedures and pertinent legislation to individuals and families in need, including leading and managing strategic development in process improvements, special projects to ensure responsive and effective service delivery, including evidence-based/Key Performance Indicator (KPI) measurements, identifying, developing and implementing initiatives to improve the OW Program, advancing approaches to service integration, strengthening transitional support services and aligning with Branch outcomes and service modernization.

Progressive. Collaborative. Accountable.

Draw on your passion. Shape our community. 

Progressive and collaborative, with a clear, long-term vision.  We value employees’ contributions and inspire excellence.  We are driven by a desire to help shape and serve the growing community in which we live and work. 

Manager, Social Assistance #22345

Community and Health Services Department

Social Services Branch

Location: Newmarket, Ontario. This is a Non-Union position.

Full-Time, Salary $115,204 - $135,509 annually 

Reporting to the Director, Social Services, is responsible for planning for and directing a multi-functional office staff team in the implementation, delivery,  evaluation and continuous improvement of both integrated financial and wraparound case management services under relevant Provincial legislation and for the management and delivery of social services in accordance with Regional policy, procedures and pertinent legislation to individuals and families in need, including leading and managing strategic development in process improvements, special projects to ensure responsive and effective service delivery, including evidence-based/Key Performance Indicator (KPI) measurements, identifying, developing and implementing initiatives to improve the OW Program, advancing approaches to service integration, strengthening transitional support services and aligning with Branch outcomes and service modernization.

Qualifications

  • Successful completion of a University Degree in Social Work, Social Science, Public or Business Administration or related field or approved equivalent combination of education and experience.
  • Minimum five (5) years progressively responsible experience in the delivery of social services and employment programs, including demonstrated supervisory or leadership experience and change management experience.
  • Valid Ontario Class “G” driver’s license and reliable vehicle for use on corporate business.
  • Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations.
  • Sound knowledge of the Department’s program delivery operations, programs and services, community resources and client social issues.
  • Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
  • Contemporary supervisory and human resource management skills, knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation.
  • Demonstrated political acumen, discernment and ability to negotiate, mediate, facilitate and present information to a varied audience.
  • Strategist with intellectual curiosity and energy, solution-focused, relationship builder and collaborator.
  • Leadership ability to develop and inspire a shared vision and drive for results in a climate of accountability.
  • Strong report writing, research, analytical and project management skills to meet program objectives and work to tight deadlines.
  • Strong presentation, negotiation, mediation, problem solving, investigative and interviewing skills.
  • Computer literacy utilizing MS Office software applications with proficiency in word processing, spreadsheets, database and presentation software applications and general knowledge of computer programs supporting Branch programs.
  • Ability to relate to recipients in an empathetic yet objective and professional manner.
  • Ability to work outside regular hours, as required. 

Please apply on-line by clicking hereby May 10, 2018, quoting competition #22345. We thank all candidates for their interest, however, only those selected for an interview will be contacted via email or by telephone.