City of London, Community Support Associate - Bilingual

Reports to Manager(s) or designate. Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation. Services offered in English or French as requested by client.

Service Area: Housing, Social Services & Dearness                                   

Position: Community Support Associate - Bilingual 

Position Type:  Temporary, Full-time, Up to 2 years 

File #:  B-92-17E(C) 

The Corporation of the City of London strives to foster a workplace in which all individuals maximize their potential, regardless of their differences.  We are committed to attracting, engaging, developing and celebrating exceptional people in public service who are representative of our community. 

Summary: 

Reports to Manager(s) or designate.  Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation.

Services offered in English or French as requested by client. 

Work Performed:

  • Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.
  • Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.
  • Maintains knowledge of relevant legislation such as sections of the Day Nurseries Act, the Ontario Works Act and the Ontario Disability Support Program Act, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.
  • Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information to establish initial and continuing program eligibility and issues program specific financial assistance.
  • Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients for Child Care and/or Discretionary Benefits Program funding in accordance with defined legislation and guidelines. Processes all necessary computer and file documentation.
  • Monitors caseload to determine ongoing program eligibility, updates and documents files and takes appropriate action.
  • Communicates with clients and/or their representatives regarding eligibility and entitlement.
  • Organizes and maintains client files.
  • Provides referral information regarding other social services in the community.
  • Compiles statistical data and gathers information internally and externally as required.
  • Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.
  • Operates standard office equipment.
  • Performs related duties as assigned.

Qualifications:

  • One year of a two year Community College Human Services Diploma or educational equivalent.
  • Written and oral proficiency in both official languages (English and French) 

Experience: 

Six months to one year related experience. 

Specialized Training and Licenses: 

Demonstrated proficiency in word processing, spreadsheets and various software packages. 

Excellent verbal and written communication skills. 

Hours of Work: 

Monday: 8:30 am- 4:30 pm

Tuesday: 10:00 am- 6:00 pm

Wednesday: 8:30 am- 4:30 pm

Thursday: 8:30 am- 4:30 pm

Friday: 8:30 am- 4:30 pm

Please note that hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays. 

How to Apply: 

Please visit the City of London website to apply online (http://bit.ly/2qSzjkY).  Please note following the interview stage, official transcripts as well as a basic criminal record check will be required prior to moving to the next stage in the selection process. 

Closing Date for Application:  Monday, May 7, 2018. 

We appreciate all applications, however, only those selected for an interview will be contacted.