Effective Case Management

April 19 2018 - November 23 2018

Upcoming Sessions:

2018 Schedule

Ottawa - April 19 | Sault Ste. Marie - September 18

Goderich - November 20 | Toronto - November 23

As we look to better integrate human service in local communities, case planning and case management become increasingly complex. Whether it is coordinating services, accessing resources, undertaking advocacy for the people with whom we work or coaching them, our need to be more fully aware of the larger system in which services are delivered grows. 

Attendees at this workshop will:

This one-day session will focus on the skill and knowledge sets necessary for effective case management in an increasingly integrated human services environment.

  • Explore a holistic approach to case planning and documentation with practical steps to follow back at the workplace
  • Review Models of Operation and how it impacts the work you do
  • Review common written documentation standards  

Who should attend:

This course will be of particular use and interest to people who are currently case managing or for staff in workplaces where case management has been identified as a tool for supporting improved integration of services, at both the front line and the supervisory levels.

About the facilitator:

Jamie Tyrell has been in the social services field for over 15 years; starting his career a case manager with the Ontario Works program for the City of Cornwall.  Jamie has also worked with the Province of Ontario helping implement new technology and business transformation for front line staff with the Ministry of Community and Social Services.  He has worked with school boards and high-risk youth in identifying how involve multiple agencies working together to offer students the tools to help them achieve their grade 12 diploma while dealing with addiction issues, teen pregnancy, crime, mental health and ‘falling through the cracks’. 

Location Details :

Ottawa - City Hall, 110 Laurier Ave W, Councillor’s Lounge, 2nd Floor, Ottawa, ON K1P 1J1

Accommodation Details :

The following hotels are close to the training location.  OMSSA does not have rooms blocked at any of these locations.  It is each person's responsibility to book their own accommodation.

Lord Elgin Hotel

100 Elgin Street, 

Ottawa, ON K1P 5K8

Residence Inn Ottawa Downtown

161 Laurier Avenue West, 

Ottawa, ON K1P 5J2

Capital Hill Hotel & Suites

88 Albert Street, 

Ottawa, ON K1P 5E9

Cancellation and Sharing Policies :

Cancellation and Sharing Policy: Requests for refunds will be honoured, less a $50.00 administration fee, provided a written notice of cancellation and request for refund is received more than ten (10) business days prior to the event. When cancellation is received ten business days or less, no monies will be refunded. Persons who register but do not attend and fail to provide notice of cancellation are not eligible for a refund. Substitutions will be accepted up to and including the first day of the event. OMSSA reserves the right to cancel the program due to insufficient registrations and will be responsible for refunding the registration fee only. Registrants are advised not to make any non-refundable travel or accommodation arrangements until confirmation of the session is received in writing by OMSSA.