Measuring What Matters: Creating A Meaningful Outcomes Framework Across 150 Programs
How do you create one outcomes framework for over 150 programs—each with different goals, services, and clients? In this session, we’ll take you behind the scenes of a major initiative led by the City of Toronto’s Social Development, Finance & Administration (SDFA) division to do exactly that. Using a practical approach rooted in Results-Based Accountability and logic models, we’ll walk through how we developed a shared framework that captures meaningful outcomes across diverse areas like community safety, youth development, poverty reduction, and more.