Ottawa - April 19 | Sault Ste. Marie - September 18 | Goderich - November 20 | Toronto - November 23

As we look to better integrate human service in local communities, case planning and case management become increasingly complex. Whether it is coordinating services, accessing resources, undertaking advocacy for the people with whom we work or coaching them, our need to be more fully aware of the larger system in which services are delivered grows.

Ottawa April 11-13 | Windsor June 11-13 | Sault Ste. Marie October 15-17 | Goderich November 6-8

This interactive 3 day course provides the opportunity to understand and apply new Ontario Works Directives to real life case studies. The course will clarify the relevance of Directives related to applications, reapplications and financial assistance eligibility as it pertains to residency requirements, income exemptions and much more.

Ottawa March 20-21 | Sault Ste. Marie June 5-6 | Goderich October 16-17 | Toronto November 13-14

Human services are being transformed in response to integration initiatives and fundamental system changes. These emerging and impending changes have an impact on the communities that CMSMs and DSSABs serve, and on the programs and services delivered. Change is a constant, and its impacts on individuals and communities must be understood and managed. This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.

Ottawa February 13-14 | Goderich March 20-21 | Sault Ste. Marie April 16-17 | Toronto October 16-17

Everyone who is in the helping field will at some point in their career experience various levels of compassion fatigue, vicarious trauma, burnout, moral distress, frustration and stress which could lead to people becoming negative, cynical, avoiding clients, calling in sick often, contributing to declining morale and leaving the profession. Are there solutions for people to help themselves? Who would have thought that those in the helping field would be affected by the countless stories heard across the desk?

May 7-9 Sault Ste Marie | September 11-13 Goderich | October 24-26 Ottawa

The eligibility review process is a series of detailed steps and procedures that must be followed in order to assess and investigate Ontario Works eligibility and referrals. This 3-day workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit of a judicial outcome and many other facets of the ERO world.