Human Services Certificate Program

This session will provide participants with a greater understanding of the theory and legislative frameworks that inform service system management and integration approaches.

This session is designed to provide participants with a deep understanding of Equity, Diversity, Inclusion and Accessibility.

Person Centric Strategies for Staff is designed to equip learners with the concepts, principles, practices, competencies, and tools to work effectively with service users, co-workers, community service providers, tenants, families, and any other individual or group engaging with human services staff.

During the foundational workshop, Making Difficult Conversations Easier, we will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner, using practical tips, tools and real-world examples.

Everyone who is in the helping field will at some point in their career experience some level of compassion fatigue, vicarious trauma, burnout, moral distress, frustration or stress, which can lead to people becoming negative, cynical, avoiding clients, calling in sick often, contributing to declining morale or leaving the profession.

Workshop participants will learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis.

Learn to understand and reduce anxiety to support yourself, your staff, and/or your clients as we continue to live in uncertain times.

Learners will focus on the importance of documentation to provide person-centered supports in human services.