Senior Manager, Community Safety and Wellbeing

JOB TITLE: Senior Manager, Community Safety and Wellbeing

REPORTS TO: Chief Operating Officer

COMPETITION NUMBER: 2025 – 33

Salary Range: $90,550.73 to $132,513.27 per annum

Hiring Range:   $90,550.73 TO $115,728.26 PER ANNUM

CLOSING DATE: August 4^th, 2025

THIS IS A FULL-TIME PERMANENT NON-BARGAINING UNIT POSITION.

Reporting to the Chief Operating Officer (COO), the Senior Manager, Community Safety and Wellbeing  will carry the responsibility for ensuring Community Safety and Wellbeing of Tenants across all properties within LMCH. The Community Safety and Wellbeing program is responsive to the unique character of LMCH’s challenges, contributing to maintaining safe and successful tenancies while ensuring that excellent customer service is a primary consideration.

This includes supporting a vision for community development that drives LMCH’s purpose of providing clean, safe and well-maintained homes and engaging with broader community and partnerships to develop strategic partnerships to ensure success (Public Tables, working with external agencies like London Police Service) working with partners to support strategic vision.

Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.  At LMCH, we believe that housing is the foundation of a better tomorrow.

Mission: To provide clean, safe and well-maintained homes, to meet the needs of the people we serve in our communities.

Vision: To build inclusive communities where safe, affordable, and accessible housing is the foundation for positive change.

Why you should apply to LMCH.

• Ontario Municipal Employees Retirement System (OMERS) Pension
• Group benefits, including health and dental, for full-time employees
• Employee, Dependent and Optional Life Insurance
• Employee and Family Assistance Program
• Wellness, & Wellbeing Program

LMCH Values:

To               Collaborate

To be          Accountable

To be          Responsive

To promote Equity

1. OVERVIEW

Key Accountabilities:

• Develop and review programs to identify escalated situations within Tenancies which include identification, flagging, processes for referrals and leveraging resources to ensure complex tenancies are effectively managed.
• Provide direct support when required to support complex tenancies and escalated manners when standard operating procedures is not sufficient to ensure safe and successful tenancies.
• Contributes to documentation of Tenant Journey Mapping in functional areas which includes identifying programs and services which Tenants experience.
• Research and data gathering for journey mapping process, creation of Tenant personas in functional areas, mapping tenant journey and visualizing the journey maps.
• Review, identify and address pain points and challenges to ensure Tenant journey mapping is leveraged effectively in responsible program areas.
• Provide leadership, vision, and ownership of program development in functional areas within areas of accountability.
• Research, recommend, and implement program and policy changes to support the evolving needs of Tenants within the organization.
• Soliciting meaningful and effective feedback from Tenants in development programs that support community development and safety.
• Drafting and when required, presenting reports and information to Board and Board Committees regarding program performance and performance indicators.
• Provide leadership, support and direction to engagement strategies of Tenants and Community Safety
• Ability to research and maintain currency in various disciplines within functional areas.
• Appointment, development, mentorship, and management of a diverse professional group. Provide leadership, mentorship and collaboration to direct and indirect reports.
• Experience in executing in a performance-based employee performance management program.
• Have experience managing in a Unionized environment, preferably in a Social Services / Public Sector environment.
• Collaborate, support, and lead teams of Social, Human, Public Service, Social based professionals in developing effective systems for needs assessment and identification.
• Collaborate and support Complex Tenancy Manager in development effective systems for tenants needs assessment and identification.
• Support and lead Community Engagement Manager in increasing brand awareness across community partners.
• Support in identifying key community partners for organization and establishing outreach plan with regular meetings and community-based events.
• Develop, implement and manage an outcome-based performance management system for employee group that contributes to Corporate Strategic Initiatives around Tenant experience and success.
• Plan, project, and evaluate medium- and long-term work planning goals for department and functional areas.
• Track, manage, follow up on KPI data and information
• Proactively preparing for short- and medium-term deliverables, ensuring that work is delivered timely
• Overall responsibility for financial budgets for departments and functional areas, preferably in zero-based budgeting environment
• Project management principles for various departments and functional areas.
• Meeting, reporting and collaborating through information sharing with other departments and leaders.
• Other duties as assigned.

2. EDUCATION, EXPERIENCE, & QUALIFICATIONS:

• Bachelor’s degree in related fields, such as Social Services, Law, Policing, Public Administration
• Minimum of three (3) to five years’ (5) experience in core functional areas.
• Minimum of two (2) years leadership experience, preferably three (3) or more years of experience in a Senior leadership position.
• Strong knowledge of providing Social Services to a complex and multi-faceted community, leading and developing Social and/or Community Programs.
• An awareness of the London housing eco-system and understanding the operations of Local Housing Corporations would be a plus.
• General knowledge of performing work in Unionized work environment.
• Thorough knowledge of Public Administration or Public Sector workplaces.
• Highly developed understanding of industry regulations, standards, and best practices.
• Strategic thinking and ability to align operations with business objectives
• Ability to remain calm and poised in urgent situations.
• Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies.
• Ability to identify measures of performance and actions needed to improve or correct performance.
• Other duties as assigned from time to time.

3. WE CARE PHILOSOPHY:

The incumbent contributes and supports the overall culture and working environment of the agency by:

• Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
• Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
• Committing to work in a diverse, interdisciplinary setting.
• Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
• Setting an example of a strong work ethic and positive team attitude.
• Working with diverse communities with sensitivity, creativity, innovation, language, and cultural understanding in a non-judgmental manner.

4. POLICE RECORDS CHECK:

This position requires the successful candidate submit a current Police Records check from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.

5. SALARY & BENEFITS:

Target salary range of $90,550.73 to $132,513.27 per annum; we also offer comprehensive health benefits and a defined benefit pension plan.

WHAT’S NEXT:

Once you apply, we will review your resume and cover letter to determine if your skills and experience match the qualifications for the role.

Only qualified candidates will be contacted for next steps

If you move forward, the process may include an interview, written/practical test, and reference check.

Here is your chance to bring your knowledge and expertise to our team and contribute to providing improved LMCH communities.  When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting.

A cover letter and resume must be received by 4:30 PM, August 4^th, 2025

Late applications will not be considered.

Please send your cover letter and resume to the attention of:

Dirk Volschenk

Manager of Human Resources

London & Middlesex Community Housing

1299 Oxford Street East, Unit 5C5 London, ON, N5Y 4W5

E-mail: employment@lmch.ca

London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.

Thank you for your interest in London & Middlesex Community Housing!