Kristine Haines-Chiarello, Author at OMSSA

Service Delivery Approach with the Catherine Street Community Service Hub

In August 2022, the Catherine Street Community Service Hub (CSCS Hub) was created. The CSCS Hub is an innovative way of providing integrated person-centred services through collocation. Caring and knowledgeable staff and partners work together to create a safe resting space where everyone is welcome to drop in and access coordinated wrap around municipal and community services and supports in one location.

This service delivery approach aims to streamline the client experience, increase the capacity to deliver responsive services and support, and reinforce accountability to clients, staff, and community.

Serving The Community Through OMST

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the City of Ottawa. Social Service Staff members took steps to address concerns of mental health with an increased digital divide and aggravating pre-existing inequities as the effects began to impact individuals during the COVID-19 pandemic. Those concerns were addressed by challenging the status quo and removing barriers to providing essential human services when people were most in need. In 2021, the Outreach and Mobile Services Team (OMST) began to offer outreach services to individuals and families.