Come learn how Enbridge is working with housing providers to support both sustainable new construction and resiliency and renewal projects. Speakers: Divya Basandra, Advisor Affordable House Program Design Eduardo Romero, Advisor Energy Solutions Alex Colvin, Advisor Energy Solutions Presentation Slides Brought to you by:
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
In this workshop, participants will assess their conflict competencies through a behavioral lens and will learn how to channel conflict from negative stressful situations to positive stress-free ones.
Client no-shows, long wait times, and overwhelmed staff can make it difficult for service staff to provide the best support to clients. WaitWell is here to transform social service centers by making queue management and booking more efficient and convenient.
Participants will engage with concepts of vicarious trauma and burnout, and will learn to support and lead staff in meaningful ways using micro, mezzo, and macro approaches.
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
Join us for OMSSA's 75th Anniversary at our Exchange Conference taking place at Delta Hotels Toronto Airport & Conference Centre.
This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
This four-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal (SBT).
How do you create one outcomes framework for over 150 programs—each with different goals, services, and clients? In this session, we’ll take you behind the scenes of a major initiative led by the City of Toronto’s Social Development, Finance & Administration (SDFA) division to do exactly that. Using a practical approach rooted in Results-Based Accountability and logic models, we’ll walk through how we developed a shared framework that captures meaningful outcomes across diverse areas like community safety, youth development, poverty reduction, and more.
In this three-part workshop you will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner, using practical tips, tools and real-world...
This workshop provides those seeking a practical and trauma-informed approach to understanding and supporting individuals struggling with hoarding and excessive acquiring.
This introductory-level training will explore trauma, vicarious trauma and trauma-informed practice through a social justice lens and strength-based lens.
Part 1: Monday, February 10 | 9:00 – 12:00 Part 2: Tuesday, February 11| 9:00 – 12:00 Part 3: Wednesday, February 12 | 9:00 – 12:00 Part 4: Thursday, February 20 | 9:00 – 12:00 Part 5: Friday, February 21 | 9:00 – 12:00 Registration Cut Off: Thursday, February 6
In this three-part workshop you will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner, using practical tips, tools and real-world...
Series Registration Cut Off: Monday, February 3 Making Difficult Conversations Easier Part 1: Wednesday, February 5 | 10:00 – 12:30 Part 2: Thursday, February 6 | 10:00 – 12:30 Improve Your Listening with the 4-Step Empathy Loop Wednesday, February 12 | 10:00 – 12:00 Resolving Difficult Conversations Part 1: Wednesday, February 26 | 10:00 – 12:30 Part 2: Thursday February 27 | 10:00 – 12:30
Closing the talent gap and ensuring skilled immigrants and refugees successfully transition from arrival to settlement and employment is critical to economic competitiveness and social cohesion. Communities that put the unique experiences and needs of newcomers at the centre, taking a collaborative approach that brings together settlement agencies, municipal governments, workforce development stakeholders and industry/employer-facing organizations/employers, are better positioned to welcome newcomers and reap the benefits of immigration.
In May 2024, the Institute on Municipal Finance & Governance at the University of Toronto released a report called “The Municipal Role in Child Care.” This report is comprised of four key sections, each with separate authors outlining their vision for municipally-led child care. This session will bring together some of these authors to provide an overview of their analyses and an update on their work since the report was published. Their presentations will each focus on what they see as strengths and opportunities here in Ontario, including the unique role of municipal service system managers.
