Series Registration Cut Off: Monday, February 3 Making Difficult Conversations Easier Part 1: Wednesday, February 5 | 10:00 – 12:30 Part 2: Thursday, February 6 | 10:00 – 12:30 Improve Your Listening with the 4-Step Empathy Loop Wednesday, February 12 | 10:00 – 12:00 Resolving Difficult Conversations Part 1: Wednesday, February 26 | 10:00 – 12:30 Part 2: Thursday February 27 | 10:00 – 12:30
In this three-part workshop you will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner, using practical tips, tools and real-world...
Part 1: Monday, February 10 | 9:00 – 12:00 Part 2: Tuesday, February 11| 9:00 – 12:00 Part 3: Wednesday, February 12 | 9:00 – 12:00 Part 4: Thursday, February 20 | 9:00 – 12:00 Part 5: Friday, February 21 | 9:00 – 12:00 Registration Cut Off: Thursday, February 6
This introductory-level training will explore trauma, vicarious trauma and trauma-informed practice through a social justice lens and strength-based lens.
This workshop provides those seeking a practical and trauma-informed approach to understanding and supporting individuals struggling with hoarding and excessive acquiring.
In this three-part workshop you will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner, using practical tips, tools and real-world...
How do you create one outcomes framework for over 150 programs—each with different goals, services, and clients? In this session, we’ll take you behind the scenes of a major initiative led by the City of Toronto’s Social Development, Finance & Administration (SDFA) division to do exactly that. Using a practical approach rooted in Results-Based Accountability and logic models, we’ll walk through how we developed a shared framework that captures meaningful outcomes across diverse areas like community safety, youth development, poverty reduction, and more.
This four-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal (SBT).
This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
Join us for OMSSA's 75th Anniversary at our Exchange Conference taking place at Delta Hotels Toronto Airport & Conference Centre.
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
Participants will engage with concepts of vicarious trauma and burnout, and will learn to support and lead staff in meaningful ways using micro, mezzo, and macro approaches.
Client no-shows, long wait times, and overwhelmed staff can make it difficult for service staff to provide the best support to clients. WaitWell is here to transform social service centers by making queue management and booking more efficient and convenient.
In this workshop, participants will assess their conflict competencies through a behavioral lens and will learn how to channel conflict from negative stressful situations to positive stress-free ones.
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
Come learn how Enbridge is working with housing providers to support both sustainable new construction and resiliency and renewal projects. Speakers: Divya Basandra, Advisor Affordable House Program Design Eduardo Romero, Advisor Energy Solutions Alex Colvin, Advisor Energy Solutions Presentation Slides Brought to you by:
In March 2024, Niagara Region Council endorsed the Niagara Poverty Reduction Strategy. Recognizing that the Regional Municipality of Niagara and many local providers already deliver services to lift people out of poverty, this Strategy identifies best practice, uncovers gaps and leverages local knowledge to inform future action. Diverse perspectives and experiences shaped this community-owned Strategy. Over 1000 residents informed the Strategy including people living in poverty and over 200 Indigenous people. During this session, the presenters will review the collective impact approach used to engage community and collaborate with many sectors to create the Strategy. They will outline the Strategy’s areas of focus, recommendations and actions. The presenters will describe the evaluation plan designed to measure success and reflect on highlights from the first year of implementation, including how the Strategy informed a regional grant funding program. This presentation will be of interest for municipalities working to end poverty. Whether you're thinking of creating a poverty reduction strategy or looking for ways to enhance existing efforts, you’ll leave with insights and inspiration to engage community, monitor success and build collaborations that can work together to end poverty. Event Resources Presentation Slides View Recording Niagara Poverty Reduction Strategy Overview Strategy Report […]
This webinar will help Members learn how to leverage energy efficient programs to reduce costs for housing providers and clients on social assistance with CLEAResult.
This webinar will help Members learn how to leverage energy efficient programs to reduce costs for housing providers and clients on social assistance with CLEAResult.