Building Your Conflict Management Competencies
In this workshop, participants will assess their conflict competencies through a behavioral lens and will learn how to channel conflict from negative stressful situations to positive stress-free ones.
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Less Waiting, More Support: Streamline Social Services & Staff Productivity with WaitWell Queue Management
Client no-shows, long wait times, and overwhelmed staff can make it difficult for service staff to provide the best support to clients. WaitWell is here to transform social service centers by making queue management and booking more efficient and convenient.
Strong Back and Soft Front: Trauma-Informed Leadership and Skills Workshop
Participants will engage with concepts of vicarious trauma and burnout, and will learn to support and lead staff in meaningful ways using micro, mezzo, and macro approaches.
Crisis Intervention: Strategies for Effective Verbal De-Escalation in Stressful Situations (Formerly De-Escalation Strategies for High Stress Situations
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
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2025 OMSSA Exchange Conference
Join us for OMSSA's 75th Anniversary at our Exchange Conference taking place at Delta Hotels Toronto Airport & Conference Centre.
Transformative Leadership (formerly Managing Human Services Through Change)
This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.