Strong Back and Soft Front: Trauma-Informed Leadership and Skills Workshop
Participants will engage with concepts of vicarious trauma and burnout, and will learn to support and lead staff in meaningful ways using micro, mezzo, and macro approaches.
7 events found.
Less Waiting, More Support: Streamline Social Services & Staff Productivity with WaitWell Queue Management
Client no-shows, long wait times, and overwhelmed staff can make it difficult for service staff to provide the best support to clients. WaitWell is here to transform social service centers by making queue management and booking more efficient and convenient.
Building Your Conflict Management Competencies
In this workshop, participants will assess their conflict competencies through a behavioral lens and will learn how to channel conflict from negative stressful situations to positive stress-free ones.
Crisis Intervention: Strategies for Effective Verbal De-Escalation in Stressful Situations (Formerly De-Escalation Strategies for High Stress Situations
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
Leveraging Utility Programs to Support Your Housing Capital Plans
Come learn how Enbridge is working with housing providers to support both sustainable new construction and resiliency and renewal projects. Speakers: Divya Basandra, Advisor Affordable House Program Design Eduardo Romero, Advisor Energy Solutions Alex Colvin, Advisor Energy Solutions Presentation Slides Brought to you by:
Working Together to Prevent and End Poverty and Increase Well-Being in Niagara
In March 2024, Niagara Region Council endorsed the Niagara Poverty Reduction Strategy. Recognizing that the Regional Municipality of Niagara and many local providers already deliver services to lift people out of poverty, this Strategy identifies best practice, uncovers gaps and leverages local knowledge to inform future action. Diverse perspectives and experiences shaped this community-owned Strategy. Over 1000 residents informed the Strategy including people living in poverty and over 200 Indigenous people. During this session, the presenters will review the collective impact approach used to engage community and collaborate with many sectors to create the Strategy. They will outline the Strategy’s areas of focus, recommendations and actions. The presenters will describe the evaluation plan designed to measure success and reflect on highlights from the first year of implementation, including how the Strategy informed a regional grant funding program. This presentation will be of interest for municipalities working to end poverty. Whether you're thinking of creating a poverty reduction strategy or looking for ways to enhance existing efforts, you’ll leave with insights and inspiration to engage community, monitor success and build collaborations that can work together to end poverty. Event Resources Presentation Slides View Recording Niagara Poverty Reduction Strategy Overview Strategy Report […]
Leveraging Energy Efficient Programs to Reduce Costs
This webinar will help Members learn how to leverage energy efficient programs to reduce costs for housing providers and clients on social assistance with CLEAResult.