Building Your Conflict Management Competencies
In this workshop, participants will assess their conflict competencies through a behavioral lens and will learn how to channel conflict from negative stressful situations to positive stress-free ones.
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Less Waiting, More Support: Streamline Social Services & Staff Productivity with WaitWell Queue Management
Client no-shows, long wait times, and overwhelmed staff can make it difficult for service staff to provide the best support to clients. WaitWell is here to transform social service centers by making queue management and booking more efficient and convenient.
Strong Back and Soft Front: Trauma-Informed Leadership and Skills Workshop
Participants will engage with concepts of vicarious trauma and burnout, and will learn to support and lead staff in meaningful ways using micro, mezzo, and macro approaches.
Crisis Intervention: Strategies for Effective Verbal De-Escalation in Stressful Situations (Formerly De-Escalation Strategies for High Stress Situations
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.
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2025 OMSSA Exchange Conference
Join us for OMSSA's 75th Anniversary at our Exchange Conference taking place at Delta Hotels Toronto Airport & Conference Centre.
Transformative Leadership (formerly Managing Human Services Through Change)
This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
Fundamentals of the Internal Review Process and Preparing for Social Benefits Tribunal
This four-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal (SBT).
Measuring What Matters: Creating A Meaningful Outcomes Framework Across 150 Programs
How do you create one outcomes framework for over 150 programs—each with different goals, services, and clients? In this session, we’ll take you behind the scenes of a major initiative led by the City of Toronto’s Social Development, Finance & Administration (SDFA) division to do exactly that. Using a practical approach rooted in Results-Based Accountability and logic models, we’ll walk through how we developed a shared framework that captures meaningful outcomes across diverse areas like community safety, youth development, poverty reduction, and more.