Measuring What Matters: Creating A Meaningful Outcomes Framework Across 150 Programs

How do you create one outcomes framework for over 150 programs—each with different goals, services, and clients? In this session, we’ll take you behind the scenes of a major initiative led by the City of Toronto’s Social Development, Finance & Administration (SDFA) division to do exactly that.

Using a practical approach rooted in Results-Based Accountability and logic models, we’ll walk through how we developed a shared framework that captures meaningful outcomes across diverse areas like community safety, youth development, poverty reduction, and more. You’ll hear how we tackled the challenge of aligning front-line programs and central support units (like policy, analytics, and contract management) under a common structure—without losing what made each program unique.

We’ll show how this outcomes framework will help SDFA monitor progress, demonstrate value, and inform strategic decision-making through data that can be aggregated across programs.

Whether you’re new to outcomes measurement or looking to scale your approach, you’ll leave with insights, an approach, and inspiration to build or improve your own outcomes framework—no matter the size of your organization.

The deadline to register is April 28.
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Speakers

Meg Gassanov
Founder and Principal Consultant
Strategic Measures
Meg Gassanov is the Founder and Principal Consultant of Strategic Measures (www.strategicmeasures.ca), bringing over 15 years of expertise in evaluation and research. She has led impactful projects across sectors such as public health, homelessness, social assistance, disaster response, higher education, and youth development.  Before establishing her consultancy, Meg held key roles at the City of Toronto, Windsor-Essex County Health Unit, McMaster University, and the University of Toronto.  In addition to holding a PhD in Sociology from The Ohio State University, she is a certified Strategy Planning Professional and a Credentialed Evaluator.

Eden Williams
Policy Development Officer
City of Toronto
Eden Amare Williams is a Program Evaluator with over a decade of experience. She has worked at the City of Toronto for nearly seven years in various divisions, including Toronto Public Health, Toronto Shelter and Support Services, and Social Development, Finance and Administration. She has led evaluation projects within multiple types of social service settings, including the non-profit sector and municipal government. She has a reputation for amplifying the voices of marginalized populations when evaluating programs focused on the social determinants of health, diversity, equity, access, and inclusion. She also carries her lived experience as a Black woman into her evaluation practice through culturally-responsive methods. Eden excels at building organizational evaluation capacity, providing practical tools, and evidence-informed recommendations. Eden holds a Master of Health Evaluation degree from the University of Waterloo’s School of Public Health Sciences. She also brings certification in project management and a Yellow Belt in Lean Six Sigma.