THIS IS A FULL-TIME PERMANENT NON-BARGAINING UNIT POSITION.
Reporting to the Chief Operating Officer (COO), the Senior Manager, Property Services provides leadership for the property management department at the core of LMCH’s core business. The Senior Manager, Property Services contributes to executive level decisions and oversees the operational performance of Property Services.
As a strategic planner and thinker, the Senior Manager, Property Services is directly responsible for the property management portfolios to ensure maximum productivity and revenue, while focusing on LMCH’s tenants, building and communities. The Senior Manager, Property Services is a strong leader, who delegates tasks effectively and tracks performance to LMCH’s strategic plans, corporate objectives and key performance indicators.
Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.
Mission: To provide clean, safe and well-maintained homes, to meet the needs of the people we serve in our communities.
Vision: To build inclusive communities where safe, affordable, and accessible housing is the foundation for positive change.
Why you should apply to LMCH.
- Ontario Municipal Employees Retirement System (OMERS) Pension
- Group benefits, including health and dental, for full-time employees
- Employee, Dependent and Optional Life Insurance
- Employee and Family Assistance Program
- Wellness, & Wellbeing Program
LMCH Values:
To Collaborate
To be Accountable
To be Responsive
To promote Equity
1. OVERVIEW
Key Accountabilities:
- Lead LMCH Property Services Team to deliver on LMCH’s strategic plan, while optimizing resources and building strong relationships with our residents, communities and stakeholders.
- Assist the SLT and the COO with the planning and implementation of corporate strategies, including fiscal management.
- Create work plans to effectively execute short-term to long-term goals in collaboration with the COO and managers to drive operational and strategic goals.
- Contribute to documentation of Tenant Journey Mapping in functional areas which includes identifying programs and services which Tenants experience.
- Research and data gathering for journey mapping process, creation of Tenant personas in functional areas, mapping tenant journey and visualizing the journey maps.
- Review, identify and address pain points and challenges to ensure Tenant journey mapping is leveraged effectively in responsible program areas.
- Control and conserve budgetary resources by monitoring spending and develop an annual operational budget in concert with the COO.
- Coach and mentor staff, by monitoring staff performance and providing regular feedback and guidance on performance. Provide learning, training and networking opportunities as appropriate.
- Continuously improve processes for cost efficiencies, revenue optimization and tenant satisfaction.
- Ensure compliance with legislative requirements related to the delivery of Community Housing, as well as LMCH policies and procedures.
- Develop and implement risk management strategies for LMCH’s Property Services Team, in collaboration with other operational leadership employees.
- Develop and implement key performance indicators and other benchmarks to assess the progress of strategic plans.
- Address complex operational problems and recommend alternatives to improve policy and program delivery; work with the COO to resolve operational problems that cross departmental lines.
- Oversee LMCH Property Services Team in meeting corporate targets with regards to service quality, cost efficiency, and adherence to budget.
- Facilitate collaboration within the Property Services and throughout the Corporation to create consistent and efficient processes for employees and increase accountability in delivering exceptional customer service.
- Develop and maintain effective relationships within the community and represent LMCH positively at tenant, community, or public meetings, as required.
- Support community and stakeholder engagement projects in a positive manner.
- Act in a fiduciary manner as an executive of LMCH and be responsible for those actions under the applicable Laws of Ontario, Canada and any professional accreditation/licensing body, as appropriate.
- Other duties as assigned
2. EDUCATION, EXPERIENCE, & QUALIFICATIONS:
- University Degree in Business, Public Administration, Social Services, Property Management or a Related Discipline
- Five (5) to Eight (8) years of experience in a management role with demonstrated strength in operational leadership and property management, preferably in Social Housing.
- Experience in managing complicated and/or complex operations with multiple stakeholder interests, with preference for public sector or large non-profit experience.
- Advance experience with variation reporting and managing budgets and key performance indicators for a large organization with a demonstrated knowledge of fiscal management.
- Demonstrated experience in Vendor and contract Management, managing scope and risk, and legal compliance.
- Implementing innovative long-term business strategies while simultaneously managing and optimizing day-to-day operations.
- Process design, continuous process improvement and streamlining of operations for efficiencies and results.
- Coaching and managing teams of staff, with evidence of leading high-functioning teams and the ability to resolve conflicts between employees in a positive and respectful manner.
- Solid understanding of Social Housing and service provision to individuals with multiple complex needs, including familiarity with municipal housing support systems.
- Working knowledge of community development values and principles.
- Experience in project development and management, including writing of reports and funding proposals.
- High degree of leadership, systems thinking, and problem-solving skills.
- Excellent organizational and management skills. Experience managing staff in a unionized environment is an asset.
- Evidenced ability to write, present and articulate complex issues and ideas to a variety of stakeholders, to obtain results.
- Outstanding facilitation, conflict resolution, and community liaison skills to ensure optimum public relations.
- Ability to initiate and model positive change.
- Proficiency in various Microsoft computer applications, including Word, Excel, PowerPoint, Outlook, etc. Knowledge of Yardi software is an asset.
- Ability to supervise and motivate a team to achieve and exceed their goals.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Proven ability to solve complex and unique customer service problems.
- Ability to identify measures of performance and actions needed to improve or correct performance.
- Ability to remain calm and poised in urgent situations.
- Must possess a valid driver’s license, have access to a reliable vehicle for daily use, and carry adequate insurance.
- Other duties as assigned from time to time.
3. WE CARE PHILOSOPHY:
The incumbent contributes and supports the overall culture and working environment of the agency by:
- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
- Setting an example of a strong work ethic and positive team attitude.
- Working with diverse communities with sensitivity, creativity, innovation, language, and cultural understanding in a non-judgmental manner.
4. POLICE RECORDS CHECK:
This position requires the successful candidate submit a current Police Records check from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.
5. SALARY & BENEFITS:
Target salary range of $90,550.73 to $115,728.26 per annum; we also offer comprehensive health benefits and a defined benefit pension plan.
WHAT’S NEXT:
Once you apply, we will review your resume and cover letter to determine if your skills and experience match the qualifications for the role.
Only qualified candidates will be contacted for next steps.
If you move forward, the process may include an interview, written/practical test, and reference check.
Here is your chance to bring your knowledge and expertise to our team and contribute to providing improved LMCH communities. When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting.
A cover letter and resume must be received by 4:30 PM, July 28th, 2025
Late applications will not be considered.
Please send your cover letter and resume to the attention of:
Dirk Volschenk
Manager of Human Resources
London & Middlesex Community Housing
1299 Oxford Street East, Unit 5C5 London, ON, N5Y 4W5
E-mail: employment@Lmch.ca
London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.
Thank you for your interest in London & Middlesex Community Housing!
