
Knowledge Exchange Blog

Federal Government Releases Throne Speech
His Majesty King Charles III arrived in Ottawa, along with Queen Camilla, to open the 45th Parliament of Canada with a Speech from the Throne. The speech is intended to set the tone and direction of the Federal Government for the legislative session ahead.
Read more about OMSSA’s observations and comments on the Throne Speech.

Service Delivery Approach with the Catherine Street Community Service Hub
In August 2022, the Catherine Street Community Service Hub (CSCS Hub) was created. The CSCS Hub is an innovative way of providing integrated person-centred services through collocation. Caring and knowledgeable staff and partners work together to create a safe resting space where everyone is welcome to drop in and access coordinated wrap around municipal and community services and supports in one location.
This service delivery approach aims to streamline the client experience, increase the capacity to deliver responsive services and support, and reinforce accountability to clients, staff, and community.

Highlights from OMSSA’s 2023 Policy Conference
OMSSA’s 2023 Policy Conference successfully took place on November 30 and December 1. This year’s conference, once again, contained a mix of sessions. There were several plenary sessions designed to be of interest to all OMSSA Members, as well as a comprehensive slate of sector-specific break-out sessions.
We’ve learned that there continue to be profound challenges to the social services sector. But knowing the energy and enthusiasm through which OMSSA Members approach their work, it’s assured that throughout 2024 we will hear stories of amazing successes that have been achieved.

Global Events Have Local Impacts
OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the County of Simcoe below.
Working in community-based planning is rewarding. It is gratifying to foster partnerships that create local solutions for people arriving in Simcoe County. Community stakeholders did not disappoint, working collaboratively to help Ukrainians find a temporary new place to call home.
In May 2022, the Simcoe County Local Immigration Partnership (LIP) hosted two online community information sessions to coordinate local system planning, identify gaps, and brainstorm potential solutions. Securing temporary and permanent housing, transportation, and childcare were some of Ukrainian’s greatest challenges. The Simcoe County LIP engaged in solution-focused planning with local systems to bridge gaps.

An Interview with Douglas Bartholomew-Saunders
Douglas Bartholomew-Saunders has 45 years of managerial and executive expertise in health and human services operated and funded by the government. Throughout his career, he has devoted himself to providing strategic guidance to government, not-for-profit and for-profit organizations.
Douglas’ experience covers service system management, multi-system integration, strategy and policy development, systems expansion, and oversight design and implementation within human services and includes considerable understanding and expertise in diversity, equity, and inclusion.
His recent advisory work includes: developing a 10-year Early Learning and Child Care Service plan in collaboration with an Ontario social services organization; advising an Ontario temporary shelter on external pressure management; advising two Ontario-based social service organizations on fiscal viability amid declining funding; leading an Ontario municipality in introducing integrated service access and delivery to improve client service and reduce multiple intakes; and leading an Ontario immigration settlement community in settling and offering services to 1,800 immigrants on an emergency basis within a year.
He is also the recipient of the 2023 OMSSA Lifetime Achievement Award. OMSSA sat down with Douglas for an interview to discuss human services, his career, and his involvement with OMSSA.

An Interview with David Thomas
David Thomas has been involved in policy development and training for over 30 years. Many of you know David from past years employed by OMSSA as a Lead Trainer in their Social Assistance Training, commencing from 1994, and more recent years as a Lead Trainer for the SAIL Curriculum and currently with OW Directive Training and Life Stabilization. David is involved with various Leadership Initiatives providing skills and competencies designed to improve service quality, build organizational capacity, enhance service system management, and further service integration. David’s role in supporting Integration includes managing multiple projects related to implementation and delivery of streamlined services for clients and staff alike. He is also one of the recipient of the 2023 OMSSA Champion of Human Services Award. OMSSA sat down with David for an interview to discuss his work as a facilitator and his thoughts on social assistance in Ontario.

City of Windsor Asylum Claimant Team
OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the City of Windsor.
Roxham Road is bisected by the Canada-U.S. Border between Quebec and New York. It sits about 50 km south of Montreal. The road is a well-travelled unofficial border crossing for asylum seekers hoping to enter Canada. Due to the volume of claimants arriving in Quebec, It was not long until Quebec shelters were full. Immigration, Refugees and Citizenship Canada (IRCC) stepped in and rented hotels in Quebec to accommodate the asylum seekers. The hotels rented in Quebec by IRCC quickly filled. They had to expand their hotel operations outside of Quebec. IRCC transferred asylum claimants via charter bus to multiple municipalities across Ontario for temporary hotel accommodations. Windsor first welcomed the asylum seekers crossing at Roxham Road in January 2023. Learn more about the team that helped asylum seekers as they arrived in Windsor.

An Interview with Fern Dominelli
Fern Dominelli is currently the Executive Director for the Northern Ontario Service Deliverers Association (NOSDA). He retired as CAO of the Manitoulin-Sudbury District Services Board in August 2022. Fern started with the Manitoulin-Sudbury DSB as a Program Manager in August 2000 and then became Chief Administrative Officer in 2009. Prior to his work with the Manitoulin-Sudbury DSB, he was with the Ministry of Community & Social Services for 18 years. He is also one of the recipients of the 2023 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Fern for an interview to discuss his work and experiences over his career within the Manitoulin-Sudbury DSSAB and NOSDA, and various human services topics.

An Interview with Laura LePine
Laura LePine is the Director of Community Services with the County of Renfrew. Passionate about people and services, Laura has been a strong voice for those in need. Removing barriers and creating easy spaces for people to feel comfortable and valued is what she is known for in her work and in her community. Ensuring that the residents have a clear pathway to services, and staff feel valued in the work they do, has been the focus of her work throughout her career. She is a no-nonsense kind of person who speaks clearly and without hesitation when it comes to any form of advocacy. She is also one of the recipients of the 2023 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Laura for an interview to discuss her work and experiences over her career within the County of Renfrew and various human services topics.

Highlights from OMSSA’s 2023 Virtual Forum
OMSSA’s Forum was held virtually over two mornings on September 26 and 27. This year we were joined by 363 participants from all over the province, including 38 Member and 15 Non-Member organizations. With the format of this event being virtual we were able to feature a variety of speakers from New Zealand, Sweden, Norway, Belgium, Wales, Scotland, Washington, Texas, Northwest Territories, British Columbia, and Alberta. Hearing from these perspectives it was clear that many jurisdictions are facing challenges similar to what OMSSA Members are facing on a day-to-day basis. In developing a conference drawing on speakers from outside Ontario, our goal was to create sessions where attendees could learn about unique approaches and solutions that can inform and corroborate the work being done by CMSMs and DSSABs.

A Big Step from a Small Community
On December 14, 2022, Lanark County Council unanimously passed the motion [declaring Intimate Partner Violence an epidemic], and they made three amendments that improved the motion. They amended the motion to add that they would share the declaration with all 444 municipalities across Ontario, that they would share the declaration they made with AMO and ROMA, and that they would share their declaration with any, and all federal and provincial ministers and ministries that I thought were important. It was the best experience of a friendly amendment I have ever experienced in my career. Erin Lee, Executive Director of the Lanark County Interval House and Community Support, talks about the efforts to recognize Intimate Partner Violence as an epidemic in Ontario.