
Knowledge Exchange Blog

Prime Minister Selects New Federal Cabinet
Prime Minister Carney revealed his Cabinet after winning the 2025 Canadian Federal Election. He has signaled the top priorities of his Cabinet will be to reduce inter-provincial trade barriers and introduce a middle-class tax cut ahead of Canada Day. Tariffs and the...

Coming Together For The First Time Since 2019
The 2022 Policy Conference was the first in-person event for OMSSA in the last three years. OMSSA members and staff were eager to meet with their colleagues resulting in a great turnout at the event with members joining from all around the province. The Conference consisted of several plenary and concurrent sessions focusing on relevant human services policy topics.

The City of Toronto is Leading and Learning with Pride to Better Support 2SLGBTQI+ Seniors
Within the next 25 years, Canada’s elderly population is expected to grow three times larger compared to today, necessitating the need for senior services. The needs of seniors in the 2SLGBTQI+ community who identify as Two-Spirit, Lesbian, Gay, Bisexual, Transgender, Queer or Intersex—must be considered as the country’s demographics change.

This Is Not OK
Homelessness can be a result of a complex mix of social services, health, and economic difficulties. The impact of the COVID-19 pandemic changed how we work, our way of education and how we interact with others. Due to reduced in-person social services, widespread isolation, and inflationary housing and food costs, homelessness is gaining recognition as a serious problem. With agencies and drop-in centres now open people can have access to in-person support yet the number of people wandering our streets continues to shock and disappoint the public.

Serving The Community Through OMST
OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the City of Ottawa. Social Service Staff members took steps to address concerns of mental health with an increased digital divide and aggravating pre-existing inequities as the effects began to impact individuals during the COVID-19 pandemic. Those concerns were addressed by challenging the status quo and removing barriers to providing essential human services when people were most in need. In 2021, the Outreach and Mobile Services Team (OMST) began to offer outreach services to individuals and families.

An Interview with Debbie Cercone
In 2006, Debbie started in the role of Executive Director of Housing and Children’s Services with the City of Windsor responsible for housing, homelessness, child care and early years and emergency social services and held this position for over 15 years until her retirement in 2022. Debbie is also one of the recipients of the 2022 OMSSA Lifetime Achievement Award. OMSSA sat down with Debbie to discuss human services, her career, and involvement with OMSSA.

An Interview with Greg Bishop
Greg Bishop has been the General Manager, Social and Community Services Division at the County of Simcoe since 2015. This role includes leadership and oversight to the Social Housing, Community Services, Ontario Works and Children Services Departments. Greg is also one of the recipients of the 2022 OMSSA Lifetime Achievement Award. OMSSA sat down with Greg to discuss human services, his career, and involvement with OMSSA.

Transforming the System of Homelessness Prevention Services and Supports in Simcoe County
OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the County of Simcoe. To effectively manage needs within the homeless shelter system during the COVID-19 pandemic and enable early identification of issues, the County of Simcoe rapidly integrated public health, mental health, addictions, housing services and paramedic services through weekly meetings and on site in regular and temporary motel based shelter settings, established new relationships and strengthened existing relationships across systems to improve access to critical services and supports to homeless individuals and families.

An Interview with Mellissa Morgan
Mellissa Morgan is the General Manager of Human Services and Long-Term Care for the City of Cornwall, and she oversees the operations, transformation, and modernization of Ontario Works, Children‘s Services, and Housing Services for Cornwall, Stormont, Dundas and Glengarry. She believes that life stabilization is a fundamental and core principle within each of those areas. She is also the recipient of the 2022 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Mellissa for an interview to discuss her work and experiences over her career within the City of Cornwall and various human services topics.

An Interview with Karly Church
Karly Church is an anti-trafficking advocate, crisis counsellor and well-known speaker. She is known for her work on the issue of commercial sexual exploitation and domestic trafficking and has been a leader in helping shift the perception of trafficked girls from criminals to victims and now to survivors and leaders. She is also the recipient of the 2022 OMSSA Champion of Human Services Award. OMSSA sat down with Karly for an interview to discuss her work. Please note: This article discusses a specific person’s experiences with human trafficking. This may be difficult for some readers.

We Need to Talk: Why There Can Be No “Future Forward” Until We’ve Done the Work
This post is being re-published with permission from Tend Academy. This post was originally written by Françoise Mathieu in August 2022. Françoise was most recently a keynote speaker at OMSSA’s 2022 Forum where she discussed many of the topics and themes discussed in this blog post. Photo credit: TEND Academy