Competency-Based Case Management

Municipalities are faced with unprecedented crises and demands across human services due to interconnected harsh realities:

• Food and housing cost inflation and insecurity
• Income support shortcomings (inadequate base disproportionately eroded due to the scale of inflation) 
• Staff shortages
• Environmental damage (events increasing in number and scale)
• Immigration and refugee settlement issues (unhoused visa students, unaffordable housing, lack of social supports)
• Unmet mental health needs
• An overall lack of community resources and infrastructure to meet needs

Within this context of program operations, Competency-Based Case Management is designed as a critical vehicle to help equip municipal staff, teams, organizations, programs and local service systems to optimally meet service user needs. Case management is examined holistically along the continuum of service delivery, from fostering relationships to mapping resources and planning how to best deliver services to individuals, families and groups served by your organization.

Learning Objectives

• Examine the concept of case management in municipal human services delivery by examining the language of case management (vs. case planning, service planning, action planning and case coordination). 
• Consider case management as an overarching coordinating effort and structure that includes:
  • Multiple service system providers (past, present and possible) and engaged parties. 
  • Multiple case plans from the various community service partners/providers.
  • Understanding service user needs holistically (both those being met and those left unmet). 
  • Understanding both service user and service system obligations.
  • Optimize program goals, means, assets and resources.
  • Work to overcome system and program deficits and shortcomings.
• Prepare and apply competency-based responses and interventions to help service users improve upon their circumstances as impacted by their presenting and emerging issues and needs.
• Clarify staff roles and responsibilities and relationships (internal, intra-team, intra-organization, intra-governmental).
• Document case work in accordance with privacy legislation and policy, technology and ethical standards.

Who Should Attend?

Any staff in a human, social or community services organization.

Duration

9 hours.