Service System Management

About this Online Workshop

This session will provide participants with a greater understanding of the theory and legislative frameworks that inform service system management and integration approaches.  Participants will develop a greater understanding of the range of current practices based on theory and legislative frameworks that inform decisions and encourage participants to consider options and embrace innovation to address the challenges and opportunities that exist in their CMSM or DSSAB.

Learning Objectives

• Theory and legislative background for human services program in Ontario
• Discussion about roles and responsibilities because of legislative frameworks by program and municipal structure
• Sharing information and encouraging discussion about the principles of human services integration and what that can look like across Ontario
• Examples of service system management approaches and practices, understanding key components of any system
• Sharing information and encouraging discussion about system integration with and outside of human services – best and leading practices in communities in Ontario and beyond
• Guest speakers – opportunity to hear from human service leaders in all program areas representing a mix of urban, rural and remote municipalities across Ontario. This will bring current day examples to the group and give them the opportunity to share the challenges they’ve faced, how they managed those challenges and where do they feel they’ve been successful and why

Who Should Attend?

Any staff in a human, social or community services organization.

Duration

6 hours.