All Available Workshops

OMSSA offers a diverse range of professional development opportunities for human services staff at all levels.

In addition to our scheduled sessions, OMSSA can work with you to deliver any of our workshops to you and your team in a virtual format at a time that works for you. We can also customize the content of each workshop to meet your specific needs.

Click on the titles to the right to learn more about each workshop, and contact Christie Herrington to learn more about bringing a workshop in-house. 

Back to Virtual Training

Online Workshops

Building Your Resiliency

Case Presenting Officer Core Training *NEW*

Eligibility Review Officer Core Training 

Hoarding Disorder: Intervention and Relapse Prevention

Leading During and After a Crisis *NEW*

Managing Human Services Through Change 

Making Difficult Conversations Easier (Foundations)

Resolving Difficult Conversations (Advanced)

Mental Health First Aid *NEW*

The MicroCoaching Model™ - Theory and Competencies *NEW*

Motivational Interviewing

Political Acuity: Connecting the Dots *NEW*

Trauma-Informed Care *NEW*

Understanding Depression: Depression is Not for Life 

Understanding Anxiety: Learning to Manage and Reduce the Anxious Mind 

Understanding Client Behaviours: What Research Tells Us *NEW*

Working with Multi-Barriered Clients *NEW*


Online Workshops
OW Directives and SAMS Training Series

Self-Employment *NEW*

Emergency Assistance *NEW*

Couples Under 18 and Under 18 Singles Under Special Circumstance *NEW*

ODSP Referrals, Hospitalization and Disposition of Assets *NEW*

More on the Disposition of Assets *NEW*

Compensation Settlements *NEW*

Outcomes, Participation Agreements and Employment Benefits *NEW*

Refugees and Sponsorship *NEW*

Living with Parents / Co-Residency

Post-Secondary Education and Temporary Care


Client-Centric Strategies

Client-Centric Strategies is a virtual education program that addresses modern coaching and problem-solving practices for working with people who may present multiple challenges in achieving re-employment. OMSSA can work with you to customize and deliver this training in a way that suits your team's needs. Learn more.


Customized SAMS Training

OMSSA can work with you to develop, customize and deliver a SAMS (Social Assistance Management System) training plan to suit the unique needs of your team. Learn more


Other Workshops

These workshops have traditionally been offered through in-person formats, but OMSSA can work with you to adapt them to virtual formats to deliver to you and your team:

Compassion Fatigue

Effective Case Management

Leading and Managing Projects

Managing Emergency Social Services

Ontario Works Directives

Results-Based Performance Measurement

Risk-Based Decision Making

Strategies for Success in the Multi-Generational Workplace