This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
This two-part interactive virtual training session will explore anti-Black racism from a historical to contemporary context in order to gain an in-depth understanding of the hidden nature of racism today.
This workshop will provide participants with an overview of a range of options associated with new ways of working. Participants will examine case studies and learn about new opportunities, and the associated tools and technologies.
This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis.
This program will enable leaders to develop the interpersonal and transformative skills needed to successfully leverage the talents of staff. In addition, leaders will gain greater insights into what actions they can take to position their organization...
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
This two-part online workshop will explore Directives and Clearinghouses related to eligibility criteria of cases deemed as sponsored and obligations of sponsorship support.
This interactive two-day session not only defines and assesses your compassion fatigue, but helps you build the tools to effectively address and manage it.
This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.
This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...
In this workshop, participants will evaluate their own leadership competencies and identify those that they can develop.
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
This two-part online workshop will explore Ontario Works eligibility for couples under 18 and under 18 cases that have special circumstances.
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.
This two-part online workshop will focus on asset limits and conversion / liquidation of assets as it relates to SAMS, OW Directives and Ontario Works case management.
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis.
This one, two-hour online, interactive workshop builds on the foundational Making Difficult Conversations Easier by exploring the 4-step Empathy Loop that can make anyone an expert listener.
This workshop will provide participants with an overview of a range of options associated with new ways of working. Participants will examine case studies and learn about new opportunities, and the associated tools and technologies.
This virtual training series is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control.
This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
This two-part online workshop will focus knowledge of employment outcomes and the impact on local CMSM/DSSAB budget performance.
This five-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal...
In this workshop, participants will evaluate their own leadership competencies and identify those that they can develop.
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
This program will enable leaders to develop the interpersonal and transformative skills needed to successfully leverage the talents of staff. In addition, leaders will gain greater insights into what actions they can take to position their organization...
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
During this interactive workshop, participants will develop a nuanced understanding of a range of cognitive and structural biases.
This two-part online workshop will focus on a case study that discusses a Motor Vehicle Accident and settlement for economic and non-economic financial losses as it relates to SAMS, OW Directives and Ontario Works case management.
This interactive two-day session not only defines and assesses your compassion fatigue, but helps you build the tools to effectively address and manage it.
This seven-part online workshop provides a simple yet comprehensive self-employment path, teaching case workers about quick assessments, reasonable expenses aligned to standard Canada Revenue Agency (CRA) principles and simplicity on workbook goals,...
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Resiliency is the key to resisting the negative impacts of stress and learning to rebound from prolonged stressful events. Most people already have a sense of what resiliency is, and now more than ever, our coping skills and resiliency will be tested....
The necessity of virtual meetings and learning sessions during the lockdown catalyzed the adoption of online meeting and learning tools. During this workshop, participants will explore a range of options to enhance learner engagement during meetings and...
This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...